INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will closely match the images shown. Since our jewelry is handcrafted with natural gemstones, slight variations in color or pattern may occur, making each piece unique.

 

Where can I view my sales receipt?

You can view your sales receipt in your account under the 'Orders' section. A copy is also sent to your email after purchase. If you need assistance, feel free to contact our support team.

 

How can I return an item?

To return an item, please contact our support team within [mention return period] days of delivery. The item must be unused and in its original packaging. Once approved, we’ll provide return instructions. Shipping costs may apply

 

Will you restock items indicated as “out of stock?”

We restock popular items whenever possible. If an item is marked as 'out of stock,' you can sign up for restock notifications or contact us for availability updates.

 

Where can I ship my order?

We currently ship across [mention regions/countries you serve]. During checkout, you can enter your address to check delivery availability. For special requests, feel free to contact our support team.

 

INFORMATION ABOUT US

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